Monday, June 29, 2015
"Blue lanyards" means the person can help a guest with research at the computer. Our zone leader brought me one and said, "You're trained. Here you go!" Wow! I was so excited. I felt really official. We traded around to the different stations--an hour at a time. I was on the front desk, at the scanning area, helping guests on the floor. Amazingly enough, I was actually able to help some people and really loved it. It scares Robert, but we're learning more every day. The people who come in are very nice (at least everyone I've had) and they really appreciate our help. I want everyone who comes in to feel welcome and feel they've accomplished something. It's a wonderful feeling to help them.
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